Bond Travel hold an ABTA (77479) and ATOL (4857) Licence
Your Protection: the Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the ATOL protected air package holidays booked with us and for your repatriation in the event of our insolvency. We provide this by way of an ATOL(number 4857) administered by the Civil Aviation Authority. When you buy an ATOL protected air holiday package from us you will receive a Confirmation Invoice listing all your travel arrangements and your protection under our ATOL. If we, or the suppliers identified on your ATOL certificate are unable to provide the services listed(or a suitable alternative, through an alternative ATOL holder or otherwise)for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on )you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent(or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
All the package and 'Flight-Plus' holidays sold by this company in the UK are covered by a scheme which provides for your financial protection in the event of company failure. Other services, e.g. accommodation only, flight only or holidays sold outside the UK, may not be protected under a scheme and you should check with the travel company.
A package holiday consists of a combination of at least two services from transport, accommodation, and other tourist services, sold at an inclusive price. A Flight-Plus holiday is a flight sold with accommodation and/or car hire as separate components within a day of each other.
Before you book your holiday please discuss your choice of resort, accommodation and flights with our sales and support staff, to make sure it will be suitable for you and the people you will be travelling with. The person who signs the booking form is the 'lead name'. He or she must be over 18 and is responsible for payment of the total holiday price, including any insurance premiums, together with any amendments made to the booking and, subsequent cancellation or amendment charges that may be payable. He or she also agrees to provide accurate and full information of the remainder of the party in relation to the booking, and by signing the booking form, confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions, and all other information in this brochure and on our websites.
When you book your holiday you agree to pay us either:
" A deposit at the time of booking followed by the remaining balance due on the booking. You will be advised of the current deposit payable at the time of booking. The remaining balance for the holiday is due by the date specified on your confirmation invoice (this will usually be between 8 weeks to 12 weeks before your travel date, depending on the type of holiday booked); or
" The full cost of the holiday if you book a Late Holiday (within 12 weeks of departure)
If you have a special request for anything this is not automatically part of your holiday, please check when you book your holiday and we will pass this information on to the suppliers we work with. Our note of your request on your invoice confirms we have received it and does not guarantee that we, or the relevant supplier, can meet your request. Where possible they will try and help you, but we cannot guarantee any request unless it is noted on your invoice and we also confirm the request separately in writing. We must emphasis that verbal confirmations of special requests cannot be taken as a guarantee that they will be met e.g. special meal types on flights. We will not pay compensation for failing to meet a special request that we have not confirmed separately in writing. You must be 18 or over on your departure date if you want to travel without an adult accompanying you. If you are 16 or 17 when a booking is made, we will only allow you to travel without an adult if your parent or legal guardian signed the booking form in front of the travel agent when you booked the holiday. A contract will exist between your parent or guardian and us. We may ask you to send us a photocopy of their passport showing their name and signature. We will not accept written permission from a parent or legal guardian unless we can check the signature. If you are under 16 on your departure date you must be accompanied by an adult of 18 or over.
Once you have booked we will issue a confirmation invoice setting out the holiday details and price. A contract will exist when we issue the confirmation invoice. If you book through one of our authorised travel agents, they will hold all the money you pay for your holiday on our behalf. Please check the details on your invoice carefully. If you have any questions, or anything does not appear to be right, you must contact your travel agent, or our sales and support staff, immediately. On the invoice, pay particular attention to the date your final payment is due as we may cancel your holiday if you do not make your final payment on time. If we do this we will keep your deposit. If we extend the period for you to pay the final payment at your request, and you still fail to pay or cancel your booking, the cancellation charges will be increased in accordance with the scale and 'Exception' set out in the section entitled 'Cancellation By You'.
Changes you make before travel
If you want to change any of your holiday arrangements in any way we will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time. Please note that typically changes to scheduled flight tickets are very restrictive.
Where we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made. In addition, we will also apply charges for each person on the booking and for each item you want to change as. Any booking discount you may have received at the time the original booking was made, may be altered or reduced whenever changes are made. If you have paid supplements for accommodation and the number of people in your accommodation changes you may have to pay extra and may lose any free or reduced infant and child places or any free group places. And remember any change to your departure date, airport, transport, destination, accommodation or length or holiday has to apply to all members of your booking.
Name changes before travel
Except for holidays including scheduled flights, if we receive notification of a change before your departure there will be a charge.
For holidays including scheduled flights, please note that the scheduled airlines we use do not permit name changes for any reason. Such changes are likely to result in you being charged the full cost of the flight and may be subject to space being available for a new reservation.
Cancellation by you
In order to cover our expected losses for the transport and accommodation services we pay for in advance, there is a set scale of charges, which applies if you or anyone travelling with you cancels. You must give notice to cancel in writing and the charges shown below apply from the date we receive the notice at our offices. For scheduled flights, 100% cancellation charges apply, regardless of the notification period.
Notice given - Cancellation charge*
More than 80 days - Loss of deposit
80 days or fewer - 100% cost of holiday
If any member of the booking cancels and you cannot fill that person's place, you may have to pay additional supplements for your accommodation. For example, you may have to pay single or under-occupancy supplements. If you do cancel, you must still pay any insurance premiums and amendment charges, which arose before the cancellation, and any deposits paid for any pre-booked items or services.
*Cancellation and change charges may differ on some travel arrangements, these will be advised at time of booking.
Changes made by us before travel
From time to time we may have to change details of the holiday you have booked. If any change will have a significant effect on your holiday, we will tell you, about it before your holiday, if there is time. Changes we will tell you about include;
o Change of your UK departure airport, o Significant change of your destination,o A change of more than 12 hours to the time you leave the UK or your holiday destination,o If we downgrade your accommodation by one full 'Style' rating or,
o If the swimming pool will not be available for an extended period during your holiday and no alternative pool is available either at the property or nearby.
If you do not want to accept a significant change, which we will tell you about before your holiday, we will, if we are able to do so, offer you an alternative holiday of equivalent or superior quality at no extra cost, or a less expensive holiday, in which case we will refund the difference in price. If you do not wish to take the alternative, you can choose another holiday from us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your holiday and receive a full refund of any money you have paid to us, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. If we have to tell you about a significant change before you travel, unless the change is as a result of circumstances listed in the paragraph below headed 'Circumstances beyond our control', we will pay you compensation as shown in the table below. The amounts in the table are the minimum compensation payments you will receive in this event.
Minor changes by us before travel
Any change which is not deemed to be significant, as outlined in the section entitled 'Changes made by us before travel', will be classed as a minor change. We will endeavour to tell you about a minor change before you travel however, we will not pay compensation as a result of this change.
Circumstances beyond our control
Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your holiday after departure, or we, or our suppliers, cannot supply your holiday, as we, or they, had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened) and significant building work ongoing outside your accommodation, which is not known to us in advance of your departure date and building work from a third party (such as resort development).
Changes made after travel
If, after your departure, a significant part of your pre-booked holiday arrangements cannot be provided, you will be offered a suitable alternative if possible. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, we will return you to the place of your departure. If appropriate, we will also pay you compensation, unless your return has been due to circumstances beyond our control. The amount of compensation will be reasonable, taking account of all the circumstances.
Delays sometimes occur. We work closely with the airlines and our overseas offices to make sure any delay is as short as possible. If you have taken out our recommended holiday insurance, or a comparable policy, you should have cover against delays.
Cancellation by us
We can cancel your holiday and any other holidays we operate. On rare occasions, we may need to cancel your holiday if there has been insufficient demand for your particular holiday. If we have to cancel a holiday for any particular reason, we will tell you as soon as reasonably possible. In these circumstances, we will, if we are able to do so, offer you an alternative holiday of equivalent or superior quality at no extra cost, or a less expensive holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose another holiday from us and pay, or receive a full refund of, any price difference. Or, if you prefer, you can receive a full refund of any money you have paid to us, except for any amendment charges. However, we will not cancel your holiday within 8 weeks of departure except if we are forced to do so because of unusual circumstances we could not have for seen, where we could not avoid the results of those circumstances even after taking all reasonable care. (See 'Circumstances beyond our control' above) No compensation will be payable in these circumstances, whenever they happen, and we will only have to offer you the above choices. We can also cancel if you fail to make payment for your holiday on time.